Business Process

Our normal business process takes you from initial enquiry through to the delivery of your awards. This process is not relevant if you are buying directly from our on-line store.

1. Initial Discussion
During the initial discussion you can tell us the type of award you are looking for and you can describe what you would like us to engrave. We'll then give you an estimate for the cost of the award and the additional work we need to do. The estimate may cover a selection of items if you have not yet made a final choice.

2. Quote

When you are happy with the estimate we will create a formal quote that includes details of the awards you have ordered and the engraving (or other work) that we will undertake. The quote will also include the agreed delivery date.

3. Artwork and Sign-Off

You can send us the artwork you want us to engrave, or we can create artwork for you. Whether its simple text or intricate designs, we will send a copy of the final artwork for you to review and approve. If you have some queries about the artwork, if you want some changes or if you may have spotted an error then let us know and we will do the necessary updates.

The review and sign-off is very important. Never assume that what we send is correct - make sure you check it. If you do spot something you will be very glad you did (and so will we).

4. Payment

Once you have approved the artwork and accepted the quote we will send you our invoice. Once we have received payment we will begin work on your job.